Please note that our terms of use have changed.

Effective October 25, 2023

OVERVIEW:

These Terms and Conditions (“Terms”) govern your use of the websites and mobile applications on which they appear, including express.com and the Express mobile application (collectively, the “Site”). These Terms also govern any account you may have on express.com (“Site Account”).

These Terms also govern your creation of an account and participation in the Express Insider Program (the “Program”). (We refer to any accounts opened for the Program as “Program Accounts,” and we refer to the Site and the Program together as our “Services” in these Terms. We refer to Site Accounts and Program Accounts together in these Terms as “Accounts.”) The Program allows eligible participants to earn points for dollars spent at Express or in other ways designated by us (“Points”). By collecting Points, you can earn certain rewards (“Express Cash”), which may be redeemed towards Express merchandise in-store or online. Express Cash and Points may vary based on a variety of factors in our sole discretion, including the date or time of purchase, geographic location, and whether we are running a trial or test program to evaluate changes to the Program. To see ways to earn Points, as well as Express Cash and other benefits offered in connection with the Program, visit www.express.com/insider.

These Terms govern membership in the Insider Program, while the cardholder agreements for the Express Credit Card govern the cardholders’ use of those accounts.  Express Credit Card cardholders will earn points when you make eligible purchases (minus returns or refunds) using your Express Credit Card (‘Card Account”).

With the Express Credit Card, you can earn 20 points for each $1.00, or earn 25 points for each $1.00 for A-List Status, of eligible purchases made at any Express location or online at www.express.com..

The Services are made available to you by Express, LLC (“Express,” “we,” or “us”). Please review these Terms before using the Services, including making purchases, creating an Account, using the Site, or participating in the Program. These Terms, which may be modified from time to time, apply to all visitors to, or users of, the Services, including without limitation all participants in the Program.

Accessing, browsing or otherwise using the services indicates your agreement to these terms including a binding arbitration agreement with a class action waiver that affects your rights. The arbitration agreement requires that disputes be resolved in individual arbitrations or small claims court proceedings. In arbitration, there is no judge or jury and there is less discovery and appellate review than in court.

Please read these terms carefully before proceeding. The services are intended for use and participation in the united states only and will be governed by us law. If you do not agree to these terms and/or are not located in the united states, do not use the services.

In addition to these Terms, please also review our Privacy Policy  (www.express.com/g/privacy-policy), for details of our policy regarding the use of personal information collected in connection with the Services.

From time to time we may update the Services and these Terms. For example, we reserve the right to add, withdraw, or otherwise change the ways in which you can earn Points at our sole discretion. Your use of the Services after we post any changes to these Terms constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. Express may, in its sole discretion, and at any time, discontinue the Services or any part thereof (including, without limitation the Program), with or without notice, or may prevent your use of the Services with or without notice to you. You agree that you do not have any rights in the Services and that Express will have no liability to you if the Services are discontinued or your ability to access the Services or any content you may have posted on the Services is terminated. In the event of a violation of these Terms, we reserve the right to seek all remedies available by law and in equity.

LIMITED LICENSE:

Unless otherwise indicated, the Services and any materials or contents thereof (including without limitation, all text, photographs, artwork, images, video and audio; all materials provided in connection with or related to the Program; and all software, HTML code, and scripts) (collectively, “Materials”) are the exclusive property of Express, and are protected by copyright, trademark, trade dress and other laws, as well as other U.S. and international laws and treaties. All Materials are provided by Express as a service to its current and prospective customers and visitors to the Services and may be used only for personal informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the Services or any of our Materials without our express prior written permission; and (b) you may not access or use the Services for any competitive or commercial purpose. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Express may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Express.

TRADEMARKS:

Express retains all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Express and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these Terms or by your use of the Services. Your misuse of the trademarks displayed on the Services is strictly prohibited. The Services may also contain references to other trademarks, trade names, brand names and/or trade dress from entities other than Express. These trademarks, trade names, brand names and/or trade dress are the property of the respective owners and references to them do not suggest sponsorship or association with Express

SPECIAL NOTICE:

Express has a no-tolerance policy regarding the use of our trademarks and trade dress in meta tags and/or hidden text. Specifically, the use of our trademarks and trade dress in metatag keywords or in search engine tags or links is trademark infringement, and the use of our trademarks and trade dress in page text, metatags and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any page on the Services is prohibited without our express written permission. Framing, inline linking or other association of the Services or its Materials with links, advertisements and/or other information not originating from the Services is also prohibited. You are also advised that we will enforce our intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.

EXPRESS INSIDER PROGRAM:

Eligibility: The Program is open only to legal residents of the United States who are 16 years of age or older . You must obtain permission from your parent or legal guardian to participate in the Program if you are a minor in your state or territory of residence (16-19 in AL and NE; 16-21 in Puerto Rico; 16-18 in all other states). A parent or legal guardian must submit an application on behalf of any minor (between the ages of 16 and 21) who is a resident of Puerto Rico. Commercial customers and individuals purchasing items for resale are not eligible to participate. Express reserves the right to approve, deny, or revoke membership in the Program for any individual for any reason or no reason. The Program is void where prohibited, and is subject to all applicable federal, state, and local U.S. laws.

Program Period: The Program begins upon launch of the Services and may be terminated in accordance with the Terms set forth herein (“Program Period”).

How to Create a Program Account: Complete one of the following steps during the Program Period to enroll in the Program and create Program Account:

• In-store: Visit an Express store or an Express Factory Outlet store within the 50 United States, D.C., or Puerto Rico (the “Program Area”) and provide your phone number and a unique email address.
• Online: Visit www.express.com/insider (also a “Site”) and submit all required Member profile information.
• Express Credit Card: If you open an Express Credit Card account, and you are the primary account holder you will be automatically enrolled in the Program and will start earning Points, provided you submitted your email address to us with your application. If you do not submit your email address with your application, you will be pre-enrolled in the Program. However, to receive any Program benefits, you must complete your Member profile information online at www.express.com/insider.
• Authorized users will not earn on the main credit cardholders account, but will be eligible to earn on their own account, which is linked to the main credit cardholders account.  

Upon successful enrollment and creation of a Program Account, you will receive a Loyalty Member ID. You may also obtain an Express Member Card. Limit one (1) program account per person/email address. By enrolling in the program and creating a program account, you expressly agree to these terms. By enrolling in the Program, you also expressly agree to receive transactional email communications from Express concerning your Program Account. Even if you unsubscribe from receiving Express marketing emails, you will still receive transactional emails about the Program, your Program Account, and your Express Cash.  If you would like to opt out of the Express Insider Rewards Program and cancel your membership, you will lose all of your Rewards, current points and membership status.

Only the individual named as the primary account holder for the Program Account will accrue Points and will be entitled to access Program Account information. Points may not be combined from different Program Accounts for any purpose. Anyone found attempting to use multiple/different identities, email addresses, IP addresses, account details, registrations, or logins, or otherwise attempting to obtain more than one (1) Program Account per person/email address/IP address may be ineligible for the Program; his/her Program Account(s) may be cancelled; and all corresponding Points may be void, in Express’s sole and reasonable discretion. In the event of a dispute over ownership of a Program Account, the Program Account will belong to the authorized account holder of the email address submitted at the time of enrollment. For purposes of the Program, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization that is responsible for assigning email addresses for the associated domain.

As part of creating a Program Account, you will be required to create a complex password. Password requirements and tips for creating a secure password will be provided to you at the time you create your Program Account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Program Account and your computer; you may not email, post, or otherwise disseminate any username or password that provides you with access to the Program or our other Services. You are responsible for all activities that occur under your Program Account. Online account takeovers are a growing problem, as malicious actors are using usernames and passwords stolen from other companies and testing them on other websites. We recommend that you use a username and password combination that is unique for this Program and these Services, and is not used elsewhere. You agree to notify us immediately of any breach of security or unauthorized use of your password or Program Account. You further agree that you will not impersonate a third party in your communications with us, and that you will only submit information about yourself. You must maintain accurate and updated personal information as part of your Program Account profile. You can update your Program Account profile by logging into your Program Account on our Site or by calling Express at 1-888-397-1980. Express is not responsible for any change of email address, phone number, or any other contact information of participants. All decisions made by Express concerning Program Accounts are final and conclusive.

How to Earn Points: Once you have enrolled and created a Program Account, you can begin earning Points through various predetermined methods, activities, and tasks as outlined at www.express.com/insider, the terms of which are incorporated into these Terms by reference. For example:

• Earn Points In-store: Visit an Express store or an Express Factory Outlet store within the Program Area, and provide your Program Account information when making a purchase of regular priced merchandise, sale priced merchandise, or a gift card (“Qualifying Purchase”) to earn Points. You may be required to provide your Loyalty Member ID, Member Card, email address, phone number, or Express Credit Card to earn Points or receive additional information about your Program Account.
• Earn Points Online: Visit our Site, log into your Program Account, and make a Qualifying Purchase online to earn Points.
• Qualifying Purchase Restrictions: Points may be earned on Qualifying Purchase amounts per dollar spent as described in more detail at www.express.com/insider. Qualifying Purchases in-store and online may be made with merchandise credits issued in the form of a certificate or a gift certificate. Points are not earned on the amount of any purchase covered by an Express Cash  Certificate or a Program Coupon (each as defined below), purchases of gift boxes and gift wrapping services, donations, redemption of gift cards, sales tax, state fees, shipping charges, delivery charges, or other excluded charges as specified by Express from time to time. If you do not provide your Program Account information when completing your Qualifying Purchase, you may request that a corresponding number of Points be credited to your Program Account within thirty (30) days by calling 1-888-397-1980. You must have a Qualifying Purchase receipt and be able to provide the transaction number located at the bottom of your receipt to receive Points.

Express Influencer members earn 8% back (20 points for every $1 spent) in Express Cash on eligible purchases made at any Express location or online at www.express.com using the Express Credit Card.  For every 1,250 points earned (e.g., 20 points X $62.50 spent = 1,250 points), you will be eligible to receive $5 in Express Cash, which is equivalent to 8% back (e.g., $62.50 X 0.08 = $5) in Express Cash.  Express A-List members earn 10% back (25 points for every $1 spent) in Express Cash on eligible purchases made at any Express location or online at www.express.com using the Express Credit Card.  For every 1,250 points earned (e.g., 25 points X $50.00 spent = 1,250 points), you will be eligible to receive $5 in Express Cash, which is equivalent to 10% back (e.g., $50.00 X 0.10 = $5) in Express Cash.

Express Marketplace purchases and Style Trial transactions are not eligible for all Express Insider program benefits, including but not limited to points and Express Cash (for Style Trial), redemption and free shipping. Loyalty customers will earn Express Insider points and Express Cash based on Express Marketplace purchases; however, Express Insider earned Express Cash cannot be redeemed on Express Marketplace purchases and may be subject to other restrictions. The Express Credit Card may not be used for any EXPRESS Style Trial transactions, but certain rewards can be earned on Style Trial transactions. Exclusions and restrictions apply. 

For a current list of other ways in which you can earn Points, including any additional terms applicable to particular Point-earning methods, visit www.express.com/insider. Log into your Program Account to view information about your Points earned as part of the Program, as well as other information specific to you. Express will attempt to credit your Program Account with Points on a timely basis. Points will not be awarded for purchases that are not Qualifying Purchases, where Points have already been awarded, or where merchandise is returned. However, you are responsible for ensuring that your Points are properly credited. IF YOU RETURN MERCHANDISE, THE POINTS EARNED FROM THAT QUALIFYING PURCHASE WILL BE DEDUCTED FROM YOUR CURRENT POINT TOTAL, EVEN IF THIS CAUSES YOUR PROGRAM ACCOUNT TO HAVE A NEGATIVE POINT BALANCE. Express will not adjust the number of Points in your Program Account after thirty (30) days from: (i) the date (as stated on the receipt) of a Qualifying Purchase made in store; (ii) the date of shipment for a Qualifying Purchase made online; or (iii) the date of any other engagement with Express. Express assumes no liability for discrepancies, omissions, inconsistencies, or errors in the amount of Points accrued to a Program Account as reported via the Services. Express reserves the right to make corrections and/or invalidate Points from a Program Account if we determine that Points were improperly credited to your Program Account or were obtained fraudulently. Purchases that are not a whole dollar amount will be rounded up to the nearest whole dollar to determine the amount of Points earned.  Without limiting any other remedies, Express may suspend or terminate any Program Account and invalidate any associated Points/Express Cash if Express suspects in its sole discretion that you or any other person has engaged in fraudulent activity in connection with your Program Account and/or this Program, including without limitation in the event Points were improperly credited to a Program Account or obtained fraudulently.

Points do not constitute property, do not entitle you to a vested right or interest, and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason. Points will expire twelve (12) months from the date on which they are earned. For example, if you earned a Point on October 1, 2015, that Point will expire and be deducted from your Program Account on October 1, 2016, unless used towards Express Cash before that date. Any unused Points remaining in a Program Account after the end of the Program Period shall also be void.

How to Redeem Points: Once you have earned Points, you may be able to redeem Points for Express Cash and benefits. For example, you may be able to redeem Points for an Express Cash certificate (“Express Cash Certificate”) or program coupon (“Program Coupon”) once you reach a specified Point threshold. Points are tallied approximately every thirty (30) days to determine whether you have reached a Point threshold. You will receive a $5.00 Express Cash certificate, for every 1250 points accumulated, directly in to your Insider account. Notification of new Express Cash will be sent via email.