Returns Policy

Online & In-Store Policy

Don't love what you bought? We're happy to accept returns for items with a valid receipt or order number within 60 days of your purchase.

U.S Returns Policy

We’re happy to accept returns for items within 60 days of your purchase with a valid receipt. If you do not have a valid receipt or if we cannot confirm your purchase in our system, you may exchange the item in-store for another item of equal value, but no refund or credit will be issued.

• Shipping and handling fees are not refundable.
• Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.

Final Sale

Items marked Final Sale or items that have a price ending in .97 are not returnable. Face coverings are also non-returnable.

Express Items

Online purchases shipped to a U.S. address can be returned by mail (see below) or to any Express retail store in the U.S.

Returns will not be accepted in stores outside the U.S. or at Express Factory Outlet stores. See “Starting a Return” or “Returning to Stores” sections below for assistance.

In-store purchases must be returned to an Express or Express Men retail store in the U.S.

Returns will not be accepted by mail or at Express Factory Outlet stores. See “Returning to Stores” below to find an Express or Express Men retail store near you.

Express Factory Outlet items

PLEASE NOTE, EXPRESS FACTORY OUTLET STORES CANNOT ACCEPT RETURNS FOR NON-EXPRESS FACTORY OUTLET ITEMS PURCHASED AT EXPRESS OR EXPRESS MEN RETAIL STORES, OR ONLINE AT EXPRESS.COM.

In-store purchases must be returned to any Express Factory Outlet store in the U.S.

Returns will not be accepted by mail or at Express or Express Men retail stores. See “Returning to Stores” below to find an Express Factory Outlet store near you.

Express Marketplace items

Express Marketplace or EXP Marketplace items must be returned directly to the marketplace seller and cannot be returned to Express by mail or through Express or Express Factory Outlet stores.

To return your marketplace items, please find the brand's policy here to contact them directly. Check out our Express Marketplace FAQ for more help.

Dream Big Project Donations

All donations to the Dream Big Project are FINAL and are not eligible for returns or exchanges. Donations not subject to tax.

Exchange Policy

At this time, we don’t offer online exchanges. If you’d like to exchange a product, return it using our Returns process and then place a new order.

International Online Returns

We’re happy to accept returns for items within 60 days of your purchase. Orders shipped to addresses outside of the U.S. cannot be returned in stores and must be returned by mail.

International Returns Instructions

Call toll-free (888) EXP-1980 and our customer service team will assist you with return instructions. Keep your order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

Starting an Online Return

To start your returns process, please click here.

1. Enter your order number and billing ZIP Code.
2. Select the product and reason for return.
3. Repeat these steps for each item you’re returning.
4. Review and verify your selections, then submit.

After digitally submitting your return, you’ll be presented with 3 options on how to return your items.

Online Returns to Stores

Return in person for a fast, FREE refund.

1. Start your return above. Select Visit a Store.
2. Visit our store and bring along your return items. (No box necessary.) Our sales associates will be happy to help compete your return or exchange. Click here to find an Express Retail or Express Factory Outlet Store near you.

Some restrictions apply. See above U.S. Return Policy.

Tracking Your Return

Please visit UPS.com and enter the tracking number you received when mailing your item.

If you have misplaced or didn’t receive a tracking number, our Customer Care team will happily assist you. Contact Us.