Frequently Asked Questions

How do I order online?

Follow these simple steps:

1. Find the items you would like to purchase by using the Menu or our Search feature (See Below)
2. Choose your item and click (ex: Printed Sweetheart Top)
3. You’ll then be taken to the product page where you can choose your Color and Size.
4. Once you’re ready, add the item to your shopping bag.
5. Keep shopping or select Checkout to process your order. Click here for more information on How to Make a Payment.

After you complete your order be sure to check your inbox! We’ll send you a confirmation email followed by a message with your package tracking number.

If you have any questions, please contact us at customerservice@nutech

How do I apply my promo code?

You can add your promo code or discount on the checkout page before you submit your order.

Please note you discounts and promo codes cannot be combined.

How do I make a payment?

Once you are on the checkout page, you can log in to your My Jaspal account or continue as a guest. If you would like to sign up for a free account, select Register Here.
Fill in the required billing information. If your shipping address is different from your billing address, select Ship to Other Address and enter the required information.

1. Choose your payment method.If you have a promo code, enter it in the Promo Code section.
2. If you are a MyCard member, enter your information in the MyCard Member section.
3. Double check all of your details are correct and select Place Order.
4. If you’re paying by credit card, you will be redirected to our secure payment gateway. Here, enter the requested information and continue processing the order.

After you’ve paid, be sure to check your inbox for your Order Confirmation email. We’ll also send you your DHL tracking number once your package is shipped.

If you have any more questions, send us an email at customerservice@nutech and our team will be happy to assist.

How do I cancel my order?

You can cancel your order if you need to update your shopping cart or you realized you entered your incorrect information. To cancel, log in to My Account and go to the My Order section. Then click the Request Cancellation button next to your most recent order.

You can also reach out to us directly by email at customerservice@nutech or by telephone at (+66) 2-118-2000 Our office hours are Monday to Friday from 8:30 am - 5:30  pm (GMT+7). For your convenience, please have your order number ready.

We will process your request as quickly as possible. Please note that once your order has been processed by our warehouse, it cannot be canceled.

Order cancellation is not available for same day delivery.

Can I return my order?

You may request to return an item after you have received your order. We accept returns and exchanges for all items purchased online in their original condition with their original receipt and tags still attached.
Item(s) must be postmarked within 14 days from the date you receive your order to be eligible for a return.
Any returned items that are found to be damaged or not in their original condition, will not be eligible for a return or refund.

Please contact our team at customerservice@jaspal.co.th with any questions regarding your return request.

Special Notes:

• Promotional items, discounted items or items purchased during the Mid-Season, End of Season or other sales periods cannot be returned.
• You must receive your merchandise before requesting an exchange, return or refund.
• We reserve the right to reject returned items that are not in their original condition as detailed above, or those items received after the allotted return period.